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Order Errors: In the unlikely event
that PerformanceLifts.com ships you an incorrect or
defective item(s) PerformanceLifts.com will at our
discretion, replace, repair or refund the cost of the
returned item(s) in full within 10 calendar days of delivery at no
additional cost to you. Please note, after 10 calendar days the item
cannot be returned or exchanged. Please be sure to check all
orders as soon as they are delivered to you.
Items damaged or lost in transit: If
an item is damaged or lost in transit please notify us
immediately. PerformanceLifts.com will need to file a damage
/ loss claim with the shipping company on your behalf.
If the damage claim is not filed within 48 hours of
receiving the item the freight carrier will not accept a
damage claim. If you fail to notify PerformanceLifts.com
within 48 hours we may be unable to issue a credit for damaged or
lost items.
What happens if you change your mind:
If you decide you simply do not want your order you must
request a return credit for this item(s) within 10 calendar days of
delivery. A 15% re-stocking fee will be deducted from the
purchase price for any item(s) returned before the 10 day
grace period. Shipping is not
refundable! You are responsible for all shipping charges
necessary to get the item(s) returned to
PerformanceLifts.com. Please be sure to purchase insurance
for the item(s) in the amount you have paid and use a
reputable shipping company such as UPS or FedEx. Any item
returned after 10 days will NOT BE CREDITED! Please read this
carefully, if you have had the parts in your possession for
more than 10 days, regardless of circumstances, YOU OWN THE
PARTS, THEY CANNOT BE RETURNED! NO EXCEPTIONS!
I ordered the wrong part:
Unfortunately that is an error on your behalf and you will
be charged a 15% re-stocking fee and shipping charges are
not refundable. You are responsible for all shipping charges
necessary to get the item(s) returned to
PerformanceLifts.com. Please be sure to purchase insurance
for these item(s) in the amount you have paid and to use a
reputable shipping company such as UPS or FedEx. Any item
returned after 10 days will NOT BE CREDITED OR EXCHANGED!
Please read this carefully, if you have had the parts in
your possession for more than 10 days, regardless of
circumstances, YOU OWN THE PARTS, THEY CANNOT BE RETURNED!
NO EXCEPTIONS!
Refused orders: If an order is
refused at the time of delivery the customer is responsible
for all shipping charges incurred by PerformanceLifts.com. A
15% re-stocking fee will also be deducted from the
purchase price of any item(s) refused. The customer is
responsible for all shipping charges necessary to get the
item(s) returned to PerformanceLifts.com. Please be sure to
purchase insurance for these item(s) in the amount you have
paid and to use a reputable shipping company such as UPS or
FedEx.
Free Shipping Returns - Not Always Free:
Items that offer free shipping at the time the order is
placed will have the credit issued reduced by the actual
cost incurred by PerformanceLifts.com to ship the item(s)
from PerformanceLifts.com to the delivery address. An
example would be if you, the customer, ordered an item for
$100.00 that has a free shipping option. If the actual cost
to PerformanceLifts.com to ship the item was $15.00, the
credit issued would be reduced by $15.00 and then reduced
again by the 15% re-stocking fee. You are also responsible
for all shipping charges necessary to get the item(s)
returned to PerformanceLifts.com. The total credit issued in
this case would be $70.00, calculated as follows: $100
(order total) - $15.00 (actual shipping charge) - 15%
(re-stocking fee) less the actual shipping charge necessary
to return the item(s) to PerformanceLifts.com. This is only
an example and your actual credit amount issued may vary.
All qualifying returns will be subject to
a 15% re-stocking fee. PerformanceLifts.com will deduct
15% from the order total for all items that qualify for a
return. If you purchase an item for $100.00 and decide to
return it the maximum credit issued will be $85.00 less the
actual cost to ship the item(s) from PerformanceLifts.com to
you, the customer. Any item returned after 10 days will NOT
BE CREDITED! Please read this carefully, if you have had the
parts in your possession for more than 10 days, regardless of
circumstances, YOU OWN THE PARTS, THEY CANNOT BE RETURNED!
NO EXCEPTIONS!
Before you return an order: To speed
delivery and to lower shipping costs your order may be drop
shipped from one of several PerformanceLifts.com
distribution centers. To ensure that your return is properly
processed it is critical that all orders be issued an RMA
number by PerformanceLifts.com prior to you shipping any
item(s) back. PerformanceLifts.com will not issue a credit
at any time for an item(s) that does not have a valid return
merchandise authorization number issued for it. The fastest
way to return your item(s) is to e-mail
Returns@PerformanceLifts.com with your PLC order number
and the reason for your return. A returns specialist will
then contact you and provide additional information on the
steps necessary to successfully return an order. Any item
that arrives without a Return Authorization Number will not
receive a credit. NO EXCEPTIONS!
Please read this!
PerformanceLifts.com is not responsible for returned
items that are lost or damaged while in transit from you to
us. We strongly urge you to ship all items back properly
packaged in a sturdy box using proper carton sealing tape.
It is CRITICAL that you purchase insurance for the amount
PerformanceLifts.com charged you for the item(s) being
returned. This is necessary should an item be lost or
damaged while in transit back to us. Should that happen you
will need to file a damage / loss claim with the shipper. AT
NO TIME IS PERFORMANCELIFTS.COM LIABLE FOR RETURNS THAT ARE
LOST OR DAMAGED WHILE IN TRANSIT BACK TO US! If an item is
lost or damaged while in transit back to us your only course
of action will be to contact the company used to ship the
item(s). For this reason PerformanceLifts.com recommends
using UPS or FedEx when returning any item(s).
Terms of use: By placing your order
with PerformanceLifts.com you agree to these terms. If you
have any additional questions regarding the
PerformanceLifts.com return policy please contact
Returns@PerformanceLifts.com |
