PerformanceLifts.com Customer Service Information
Shipping and Delivery
PerformanceLifts.com can ship to most addresses located in the United States of America or Canada. PerformanceLifts.com requests customers located outside the United States of America or Canada to contact us before placing an order. PerformanceLifts.com offers most services provided by the United States Postal Service (USPS), the United Parcel Service (UPS), and FedEx. The actual shipping method used is normally pre-determined by PerformanceLifts.com personnel. If you require that an order be delivered via a specific shipping company, or if you require a level of service not listed on the website, we kindly request that you contact us before placing your order.
- Delivery Time:
When you place an order with PerformanceLifts.com everything is done to ensure that your order is shipped quickly and accurately. Most orders are processed within 1 to 2 business days from the time the order is received. Special orders can in some cases require an extended delay prior to shipping. If a delay of more than 2 days is expected a PerformanceLifts.com sales representative will contact you. The actual time necessary to deliver your order will depend upon the shipping service you select. Please remember that the delivery time is in addition to the PerformanceLifts.com order processing time. For example, if you place an order on a Monday it is possible the order will not ship out until Wednesday. Most orders however do ship within 24 hours. If you require rush processing on an order please call (949) 629-3017 to place your order.
- Calculating Shipping Cost:
The shipping cost will depend on the order weight, the distance the shipment must travel, and the shipping method used. The shipping rates for most we sell are based on weight and dimensions. To reflect the policies of the shipping companies we use all weights will be rounded up to the next full pound. If you would like to know the shipping cost for an item you must first add it to your shopping cart. Once the item has been added you will be given the option to enter your ship to zip code. The system requires this information before it can calculate the shipping charge for any item. Once your zip code is entered you will be able to select your preferred shipping carrier, shipping method, and then the system will automatically calculate the actual shipping cost for the order.
- Tracking Information:
PerformanceLifts.com tries very hard to provide tracking information as quickly as possible. There may be a 24 to 48 hour delay from the time your order is shipped and the time your tracking number is available for viewing online. For more information with tracking your order please contact Orders@PerformanceLifts.com
- Shipping to Alaska or Hawaii:
PerformanceLifts.com specializes in shipping to Alaska and Hawaii. We offer a wide range of shipment options including UPS, USPS, Barge and Ocean Freight services, and more. If you would like a shipping quote for an order being delivered to Alaska or Hawaii we encourage you to contact us com by e-mail or telephone before placing an order. Sales@PerformanceLifts.com / (949) 629-3017
- Shipping to Canada:
Yes, PerformanceLifts.com can ship most products we sell to Canada! Please contact us before placing an order if you have any shipping questions or concerns. Sales@PerformanceLifts.com / (949) 629-3017
Privacy and Security
PerformanceLifts.com uses the strongest level of SSL encryption allowed by law! When you visit a web page that is secured your browser will likely display a 'closed lock' or other symbol to inform you that SSL has been enabled. The web site address should also now start with https: rather than the usual http:. In a nutshell, SSL provides a secure connection between your web browser and the PerformanceLifts.com web server. Many people seem to be hesitant to shop online because they believe it to be less safe. However, the protection offered by SSL means that your credit card number will be seen by far fewer people than if you use it at a physical store or restaurant. When you hand over your credit card to someone your credit card number in its entirety. Once your order is electronically received by PerformanceLifts.com all of your credit card information remains encrypted until the order is processed off-line. This means more security and makes it almost impossible for a hacker to get your personal information. By processing all orders off the internet PerformanceLifts.com offers one of the most secure order processing services available! Once the order is initially processed the information is once again re-encrypted preventing all unauthorized users from EVER viewing your information!
Order Returns & Replacements:
PerformanceLifts.com wants you to be absolutely satisfied with your order and the items you purchase. We strongly recommend that you read and understand our return policy before you place your order. PerformanceLifts.com will not accept returns of certain items.
- Any item that is returned more than 10 calendar days after delivery
- Any item that is not in its original condition, is damaged, or is missing parts. All items must be returned in original packaging!
- Any special order item.
- Any electrical item such as aftermarket lights, relays, switches, or programmers.
- Any CD, DVD, or VHS tape.
In the unlikely event that PerformanceLifts.com ships you an incorrect or defective item(s) PerformanceLifts.com will at our discretion, replace, repair or refund the cost of the returned item(s) in full within 10 calendar days of delivery at no additional cost to you. Please note, after 10 calendar days the item cannot be returned or exchanged. Please be sure to check all orders as soon as they are delivered to you.
Items damaged or lost in transit:
If an item is damaged or lost in transit please notify us immediately. PerformanceLifts.com will need to file a damage / loss claim with the shipping company on your behalf. If the damage claim is not filed within 48 hours of receiving the item the freight carrier will not accept a damage claim. If you fail to notify PerformanceLifts.com within 48 hours we may be unable to issue a credit for damaged or lost items.
You order the wrong part:
Unfortunately that is an error on your behalf and in most cases you will be charged a 15% re-stocking fee. Shipping charges are not refundable. You are responsible for all shipping charges necessary to return the item(s) to PerformanceLifts.com. All returns require a Return Merchandise Authorization number. Please contact PerformanceLifts.com to request your RMA. Any item that is not in transit back to PerformanceLifts.com within 10 calendar days will NOT BE CREDITED OR EXCHANGED! Please read this carefully, if you have had the parts in your possession for more than Calendar 10 days, regardless of circumstances, YOU OWN THE PARTS, THEY CANNOT BE RETURNED! NO EXCEPTIONS!
If an order is refused at the time of delivery the customer will be responsible for paying all shipping charges incurred by PerformanceLifts.com. A 15% re-stocking fee will also be deducted from the original product purchase price of any item(s) refused. If necessary the customer will be responsible for paying all return shipping charges necessary to get the item(s) returned to PerformanceLifts.com.
Free Shipping Returns:
Items that offer free shipping at the time the order is placed will have the credit issued reduced by the actual shipping cost incurred by PerformanceLifts.com to ship the item(s) from PerformanceLifts.com to the customer delivery address. An example would be if you, the customer, order an item for $100.00 that has a free shipping option. If the actual cost to PerformanceLifts.com to ship the item was $15.00, the credit issued would be reduced by $15.00. The customer is responsible for all shipping charges necessary to get the item(s) returned to PerformanceLifts.com.
All qualifying returns will be subject to a 15% re-stocking fee.
PerformanceLifts.com will deduct 15% from the order total for all items that qualify for a return. If you purchase an item for $100.00 and decide to return it the maximum credit issued will be $85.00 less the actual cost to ship the item(s) from PerformanceLifts.com to you, the customer. Any item returned after 10 days will NOT BE CREDITED! Please read this carefully, if you have had the parts in your possession for more than 10 days, regardless of circumstances, YOU OWN THE PARTS, THEY CANNOT BE RETURNED! NO EXCEPTIONS!
Before you return an order:
To speed delivery and to lower shipping costs your order may be drop shipped from one of several PerformanceLifts.com distribution centers. To ensure that your return is properly processed it is critical that all orders be issued a Return Merchandise Authorization (RMA) number by PerformanceLifts.com prior to you shipping any item(s) back. PerformanceLifts.com will not issue a credit for an item(s) that does not have a valid RMA number issued to it. The fastest way to return your item(s) is to e-mail Returns@PerformanceLifts.com with your PLC order number and the reason for your return. A returns specialist will then contact you and will be able to provide additional information on the steps necessary to successfully return an order. Any order that is received without a Return Authorization Number will be refused and will not receive a credit. NO EXCEPTIONS!
Please read this!
PerformanceLifts.com is not responsible for returned items that are lost or damaged while in transit from you to us. We strongly urge you to ship all items back properly packaged in a sturdy box using proper carton sealing tape. It is CRITICAL that you purchase insurance for the amount PerformanceLifts.com charged you for the item(s) being returned. This is necessary should an item be lost or damaged while in transit back to us. Should that happen you will need to file a damage / loss claim with the shipper. AT NO TIME IS PERFORMANCELIFTS.COM LIABLE FOR RETURNS THAT ARE LOST OR DAMAGED WHILE IN TRANSIT! If an item is lost or damaged while in transit your only course of action will be to contact the shipping company used to ship the item(s) and file a claim. For this reason PerformanceLifts.com recommends using UPS or FedEx and purchasing insurance when returning any item(s).
By placing your order with PerformanceLifts.com you agree to these terms. If you have any additional questions regarding the PerformanceLifts.com return policy please contact Returns@PerformanceLifts.com